Philosophy

When managers communicate clearly and honestly, employees sense a growing trust that greatly enhances their motivation. Here are a few tips for facilitating conscious communications with your employees.

Communications best practices
  • Listen to employees’ opinions and concerns.
  • Establish mechanisms for dialogue between managers and employees.
  • Enlist managers as key communicators.
  • Link all messages to strategic objectives.
  • Repeat messages consistently through many different channels.
  • Be proactive rather than reactive.
  • Don’t keep secrets, spring surprises, or make empty promises.
The ten commandments of communication
  • Brevity
  • Honesty
  • Dependability
  • Clarity
  • Flair
  • Openness
  • Relevance
  • Media savvy
  • Respect
  • Reliability
Tips for communicating through change
  • Keep messages simple and heartfelt.
  • Do your homework: know what employees are thinking and feeling.
  • Speak to anxieties, confusion, anger, and distrust.
  • Rid channels of junk mail so that important messages get through.
  • Use all available means and technologies for communications (intranet, webcasts, video, bulletin boards, breakroom posters, etc.).
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